Welcome to Ravelfire
The Ravel Group of Companies began its journey in 1986, founded by a team of innovative and forward-thinking engineers with a shared vision — to create cutting-edge electronic solutions that set new benchmarks across industries.In 2003,this vision expanded with the establishment of Ravel Electronics Pvt.Ltd.,dedicated to transforming the fire detection and alarm sector. At a time when the industry sought dependable, high-performance fire alarm systems, RAVEL emerged as a trusted name, offering customized fire detection solutions known for their reliability and efficiency.
Today, RAVEL stands at the forefront of fire safety technology in India, recognized for its advanced product range and unwavering customer support. Committed to protecting lives and properties, RAVEL continues to deliver innovative fire alarm panels and tailored solutions, ensuring top-tier after-sales service and technological excellence..
- Location: CIT Nagar, SaidapetFull timePosted On: 25-05-2026End Date: 25-07-2026
Toll Free Engineer – Customer Support
About the Role
We are looking for a Technical Support Engineer to join our service operations team. The role involves handling inbound customer calls, providing first-level technical troubleshooting, and supporting installation, commissioning, and maintenance activities for fire alarm systems. The ideal candidate will act as a key link between customers, field engineers, and internal technical teams to ensure quick and effective issue resolution.
Preferred Skills and Knowledge:
- Handle incoming toll-free calls related to technical support, service requests, commissioning assistance, and customer complaints
- Provide first-level troubleshooting support over phone/email for system-related issues
- Guide customers, technicians, and field engineers during installation, testing, troubleshooting, and commissioning activities
- Diagnose issues remotely and provide technical resolutions to minimize site downtime
- Register, track, and assign complaints/service tickets to the concerned teams whenever onsite support is required
- Coordinate with field service engineers and internal departments for timely issue resolution
- Escalate critical or unresolved technical issues to higher technical support teams
- Maintain accurate records of complaints, troubleshooting activities, resolutions, and customer interactions
- Provide timely updates to customers regarding complaint status and corrective actions
- Support centralized service operations and ensure effective communication between customers, branches, and service teams
- Prepare daily/weekly reports related to complaint handling, technical support activities, and pending issues
- Assist in identifying recurring technical problems and recommend corrective or preventive actions
- Ensure adherence to company response timelines, service standards, and customer support protocols
LET’S TALK ABOUT YOU…
- 2–4 years of experience in customer support, call centre operations, or helpdesk roles
- Good verbal and written communication skills in English. Hindi communication is a must
- Ability to diagnose and resolve technical issues remotely through phone, email, or online support
- Good understanding of installation, testing, and commissioning procedures
- Knowledge of networking basics, IP addressing, LAN connectivity, and device communication will be an added advantage
- Ability to read and understand technical drawings, wiring diagrams, and system architecture
- Familiarity with complaint management systems, ticketing tools, and remote support processes
- Good analytical and problem-solving skills with a technical mindset
- Ability to guide field engineers and customers during troubleshooting and commissioning activities
- Basic knowledge of MS Office applications and report preparation
- Strong communication skills with the ability to explain technical solutions clearly to customers and field teams
- Ability to handle multiple technical support cases simultaneously and work under pressure
- Willingness to learn new technologies, products, and service procedures
- Location: MWC, ChennaiFull timePosted On: 22-06-2026End Date: 22-09-2026
Assistant Manager – Quality
About the Role
We are looking for a detail-oriented and proactive Quality Lead to drive quality excellence across our manufacturing operations. The role involves ensuring process quality, product compliance, and continuous improvement throughout the production lifecycle. The ideal candidate will be responsible for monitoring manufacturing quality standards, leading quality improvement initiatives, analyzing failures, and coordinating corrective actions to maintain high product quality and customer satisfaction.
Preferred Skills and Knowledge:
- Lead and manage process quality activities across manufacturing operations
- Monitor quality parameters of inspected products, processes, and handling procedures
- Ensure compliance with manufacturing quality standards and process requirements
- Good understanding of ESD and MSD controls in electronics manufacturing environments
- Experience in EMS manufacturing processes including SMT, PTH, and product assembly
- Perform line audits, visual inspections, and process quality assessments
- Conduct BOM verification and LCR verification activities
- Perform OBA inspections and drive corrective actions on production lines
- Analyze internal failures through failure analysis, root cause identification, and corrective action implementation
- Handle ECN documentation review and NPI document verification
- Investigate customer complaints related to manufacturing defects and prepare corrective action reports
- Drive continuous improvement initiatives to enhance product quality and process efficiency
- Collaborate with production, engineering, and cross-functional teams to resolve quality issues
- Maintain quality records, reports, and documentation as per company standards
LET’S TALK ABOUT YOU…
- Bachelor’s Degree in EEE/ECE/E&I Engineering
- Minimum 8 years of experience in the Quality domain, preferably in electronics manufacturing
- Strong knowledge of SMT, PTH, Assembly processes, and Quality Management Systems
- Understanding of ESD/MSD controls and electronics manufacturing quality standards
- Experience in process audits, failure analysis, and corrective action methodologies
- Ability to analyze problems, identify root causes, and implement effective solutions
- Good knowledge of manufacturing documentation, ECN, and NPI processes
- Strong analytical, problem-solving, and decision-making skills
- Ability to work collaboratively with production and engineering teams
- Strong communication skills with attention to detail and quality focus
